hi all, i have been on broadband from the first days, omg how fantastic it was, i started on aol, and over time my speeds got faster with tec, when i stopt my service with aol i was getting 3mbps, 1yr later i went to b.t total broadband option 3 up 2, 8mg, for the first month it was fine, 3mg no probs, but 2 months in, thats when the promblems start slow speeds day and night web pages dont load at peek times, it stops, im paying 24.99 a month for a service that b.t will not support why are they still sticking to the poor copper cabel, i wish virgin would lay cabel,
so , 1 month been on the phone to india, they not got a clue, saying my line is fine, why the hell do i pay line rental to have a 1960s line, plus play for broadband yep this is rip off u.k
i am so sick of bt saying the same old, they have no customer support this company wants bringing down how can we let bt control the uk lines, uk is well behind in the internet revolusion thanks to b.t and there fat share holders,
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ReplyDeleteOriginally Posted by mickbirch2000
Broadband usage in the UK has been one of the great consumer technology success stories and we are aware that this accelerating demand has meant that a few exchanges can be congested at very busy times. The broadband team at BT Retail is working with our BT Wholesale colleagues to resolve this issue as soon as possible.
In BT Retail we are currently conducting a programme that is already introducing extra bandwidth availability and we are also working with technology that further improves the way that broadband traffic is managed at peak times. Both of these initiatives will improve your experience and if you are amongst the small number of broadband users that have been experiencing slower speeds through congestion you should be noticing improvements shortly, if you're not doing so already
All very nice, but why am I paying £27pm to be throttled down to 12Kb/s in the evenings when I used to get 50Kb/s on dial up.
Quote:
we are also working with technology that further improves the way that broadband traffic is managed at peak times
What's this then, more throtling?
I don't care if it is P2P, if BT are throtling that then they're not meeting the customer requirements and are mis-selling a product that they call unlimited. Well it's unlimited till you read the small print and spanks of bad practise.
BT don't put in the Broadband advert on TV boasting of this marvellous 12Kb/s evening speed do they?
OFCOM are so weak they can't do anything and Trading Standards dare not take on a multibillion pound company.
I've had a number of issues with BT Broadband speeds dropping to a ridiculously low speed, what I do is ring customer care and complain and within about an hour my download speed increases again. Try ringing them.
ReplyDeleteHello all, would be grateful for any advice or opinions on our current situation with BT.
ReplyDeleteSince the ne year we have had intermittent issues with Broadbrand service. We have a connection that goes up and down throughout the day (ie you connect but multiple times will lose the connection and you have to reset hardware to re-establish-up to a dozen times in an hour or at least until you lose the will to live).
In May it culminated with the broadband conneciton going down for 5-6 days. We arranged for BT to call out etc. They told us that they would refund us and issue a new bill (probably because we had a) had reason to complain re their call centre a few months prior and b) they already had a rather large log of our existing problems).
The prior complaint centred on our telephone service being cut-off when we had agreed that we would pay the bill when they supplied a correct one (they had charged us incorrectly for texts sent from the house phone which should have been included in our call plan). Their customer services assured us that all was well and then we get cut off.
Within 10 days our broadband connection was cut-off and when I called BT they denied that the above conversation had taken place. They told me to pay the bill and wait for my refund.
I refused as a) we already had an agreement and b) why should I be the one who has to pay and then wait for them to deign to give me back my money??
Anyway-we are still having problems with our broadband and BT have given us a discount of £2.55!!!
They have also placed a late payment charge on our account and given us til the 15th June to pay.
Now, I know that I'm probably fighting for nothing but I am so sick of BT. I have had at least 2-3 calls with them a week, plus further communication by email.
The broadband isn't fixed and they expect me to pay full whack for a service I do not receive.
just easy 2 find so many shocking tales about the poor b.t services
ReplyDeleteJoin Date: Aug 2003
ReplyDeleteLocation: Willesden, London
Services: Freesat, VM cable broadband + TV
Posts: 1,039 Are BT Broadband throttling in the evenings?
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Are BT Broadband throttling in the evenings?
Or is it just over capacity?
Has everyone got slow evenings on BT Broadband?
This is Max, option 3 unlimited.
Thanks.
They are absolutely capping big time. Not much of a unlimited when you can barely even use the service is it now? As I said in the other thread when I got switched on last week I was downloading at 240K. That's went down to a constant 60 and to make things worse the MAC code they gave me to leave was to go BACK to BT! Apparently this replacement MAC given to me will let me leave but to be honest to I'm with my next ISP I won't trust them as far as I can throw them.
ReplyDeleteNice blog! it's so informative and one more thing is your providing new updates . If you want any tech support
ReplyDeleteregarding bt email support call us
toll free number ( UK ) 0- 800-014 - 8929
bt customer service